Rescheduling CBA | |
You can reschedule your CBA up to 48 hours prior, by visiting prometric.com. | CAD $44, applied by Prometric |
To reschedule your CBA less than 48 hours prior, contact NCAS directly. | CAD $225
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Non-Attendance CBA | |
Should you miss your scheduled CBA, you will forfeit the assessment fee. To reschedule, contact NCAS directly. | CAD $500
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Rescheduling SLA | |
You can reschedule your SLA up to 30 days prior, one-time only. The SLA has limited daily capacity. Once scheduled, a spot has been reserved for you. If you need to reschedule your SLA, contact us immediately. | CAD $250, applied if more than one reschedule has been required |
We cannot reschedule an SLA assessment with 30 or fewer days notice. Illness-related rescheduling requests need to be accompanied by a doctor's note. | Full cost of applicable SLA, applied if rescheduled |
Non-Attendance SLA | |
Should you miss your scheduled SLA, you will forfeit the assessment fee. To reschedule, contact NCAS directly. | Full cost of applicable SLA, applied if rescheduled |
SLA Reconsideration Fee | |
NCAS checks assessment scores carefully before we release your Performance Report. If you think your Performance Report does not reflect how you performed during the assessment, you can request a reconsideration of your SLA results. We do not allow reconsideration of the CBA results. If you encountered an incident while taking the CBA that requires review, you must contact us within three business days of your CBA to resolve. Once you request a reconsideration of your SLA, assessors who did not score your original assessment view the recorded videos of your SLA scenarios to confirm that we scored all the skills you demonstrated. We then issue you a new Performance Report that combines your original CBA scores and your final SLA scores. You can request only one reconsideration; all reconsideration results are final. You must request a reconsideration within 15 days of receiving your Performance Report. We cannot conduct reconsiderations after this 15-day period has passed. Typically, it takes NCAS 21 days to complete a reconsideration from the requested date. To request a reconsideration, complete this form. | CAD $350 , this fee covers the administrative and assessor time involved in your reconsideration |
Withdrawal and Refunds | |
If you need to withdraw from the NCAS assessment, we can refund your assessment fees only up 30 days prior to your scheduled assessment. All refunds are subject to a CAD $50 administrative fee. We cannot offer refunds for withdrawals that occur 30 or fewer days prior to your scheduled assessment. | CAD $50 |
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