Rescheduling CBA

CAD $44​, applied by Prometric

Non-Attendance CBA

Rescheduling SLA

You can reschedule your SLA up to 30 days prior, one-time only.

The SLA has limited daily capacity. Once scheduled, a spot has been reserved for you.  If you need to reschedule your SLA, contact us immediately.

Non-Attendance SLA

SLA Reconsideration Fee

NCAS checks assessment scores carefully before we release your Performance Report. If you think your Performance Report does not reflect how you performed during the assessment, you can request a reconsideration of your SLA results. We do not allow reconsideration of the CBA results. If you encountered an incident while taking the CBA that requires review, you must contact us within three business days of your CBA to resolve.

Once you request a reconsideration of your SLA, assessors who did not score your original assessment view the recorded videos of your SLA scenarios to confirm that we scored all the skills you demonstrated. We then issue you a new Performance Report that combines your original CBA scores and your final SLA scores. You can request only one reconsideration; all reconsideration results are final.

You must request a reconsideration within 15 days of receiving your Performance Report. We cannot conduct reconsiderations after this 15-day period has passed. Typically, it takes NCAS 21 days to complete a reconsideration from the requested date.

To request a reconsideration, complete this form.

Withdrawal and Refunds

If you need to withdraw from the NCAS assessment, we can refund your assessment fees only up 30 days prior to your scheduled assessment. All refunds are subject to a CAD $50 administrative fee.

We cannot offer refunds for withdrawals that occur 30 or fewer days prior to your scheduled assessment.  

All NCAS assessments must be completed within one y ear from the date that NCAS processes the initial referral, to the date that the final assessment component is completed. It is important to note that the CBA and SLA(s) must be completed within six months of each other. If six months is exceeded, the CBA will need to be retaken at full cost. This is because the NCAS assessment evaluates competencies and knowledge at a specific point in time: the more time that elapses, the less valid the results. There are no extensions to this six-month period between the assessment components.

However, if you would like an extension to your initial referral – and you have not yet completed either your CBA or SLA - please contact NCAS directly to request an extension; we may approve an extension of up to six months. 

Reassessments

Testing Accommodations

A testing accommodation is a modification made to the assessment to observe a spiritual or religious observance, or to support candidates with medical, physical, psychological, or learning conditions.

Should you require an accommodation to complete your assessment, please contact us so we can help. You may need to provide a doctor's note. All accommodations must be pre-approved prior to your assessment date.

NCAS Cancellations

Like all of us, Prometric and NCAS are monitoring the evolving situation with COVID-19 and following regional health ordinances closely. Should either Prometric or NCAS be required to close or reduce capacity at our Assessment Centre at any time, you will be notified as soon as possible.

Please note that NCAS will not be responsible for any Assessment Taker travel expenses in the event of an Prometric Testing Centre or NCAS Assessment Centre closure.